We’ll Have You Playing Again in No Time!
Is your product under warranty?
Yes, my product is under warranty
To find out if your product is still under warranty, please check the purchase date and compare it to our warranty period, which typically covers indoor items for 90 days from the date of purchase.
No, my product is out of warranty.
No worries! Even if you're outside the warranty period, you can still order the parts you need to get back to playtime
Enter Product Batch Code
Some of our products have been updated over time, which means certain parts may vary depending on when the item was manufactured. To ensure you’re seeing the correct replacement parts for your product, please enter your batch code below. The batch code helps us identify which version of the product you have, so we can guide you to the right parts list.
Batch Code
Please do not include the "110" or "231" if your batch code starts with this number. Not sure where to find your batch code?How to locate your batch code ›
Batch Code
The Item Batch Code is specific to the item that needs parts replacements. It is a long series of numbers and/or letters, separated by slashes. Ex. XXXXXX/XXXXXE/XX-XXXX. There are several locations where you can locate the Item Batch Code.
On the outside of the box:
In the back of the assembly sheet:
On the back or bottom of any KidKraft product:
Example locations of batch codes:
- Dollhouses and Kitchens - on the back
- Play sets and toys - on the bottom.
- Toy box - on inside back
- Beds - on the headboard
- Table – under table
- Chairs – under seat
Example locations of batch codes:
