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Search the type of product you have to continue. If your product is under warranty and has a defective or missing part, please complete our online warranty form.
Frequently Asked Questions
Where can I locate part numbers?
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
Where can I find my batch code?
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
How do I know what version my product is?
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
What do I do if the part I need is discontinued?
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
What does my warranty cover?
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
Shipping costs & returns
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
Please Note: All parts sales are non-returnable and non-refundable.
KidKraft strives to deliver products in excellent condition, but occasional shipping damage or normal outdoor wear like peeling or cracking may occur. Please provide complete and accurate information when requesting replacement parts, as all part sales are final with no returns or refunds. For missing or damaged parts, fill out the form with details and any photos to help our team assist you quickly.
Still need help? We're here for you.
If you have questions or need a hand with anything else, our Customer Consumer Engagement Team is happy to help.
Call: +1 (800) 933-0771
Email: customerservice@kidkraft.com
