Replacement Parts Warranty Claim

Hassle-Free Parts Replacement is one of the core values of the Customer Support team at KidKraft! While we do our very best to ensure your product arrives in great condition, occasional damage can happen during shipping due to the size and weight of our items.

Replacement Parts Claim Form

If your purchase was made within the last 90 days and you have proof of purchase, you can submit a warranty claim using the form to receive replacement parts at no cost. If your product is outside the 90-day window, you’ll still be able to order the parts you need. Click here to purchase replacement parts.

If ordering a part for an outdoor swing set or playhouse, click here. If ordering a part for any other item, please use the form below.

Product Information

If you enter a batch code other than what is displayed on your item, the replacement parts you receive will not be compatible with the item you have. This is extremely important as there are no returns or refunds on replacement part orders

Batch Code *

Please do not include the "110" or "231" if your batch code starts with this number. How to find your batch code

/ / -

Reason for Replacement *

Purchase Information

Date of Purchase *

YYYY

Order Number (If purchased from Kidkraft.com website)

Proof of Purchase *

Add file

Additional Notes

Please Note: We value your business and want to ensure your satisfaction. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. Delivery within North America usually takes 7 - 10 business days. For the rest of the world, expect delivery in 10 - 14 days.