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Outdoor Swing Set & Playhouse Support
We know outdoor playsets and swing sets see a lot of action, and sometimes they need a little backup. If your item arrived with damage or you're concerned about a specific part, simply fill out the form below and send us a photo. Our Quality Team will take a look and help determine if a replacement is needed. Please note that cosmetic variations like slight peeling, warping, or cracks are normal with natural wood.
Parts Order Form
If you have missing or damaged parts, our sincere apologies, we will certainly do our best to get your parts to you as quickly as possible. To help us do this, please fill out the form below. You may also be asked for your Proof of Purchase if we do not have your warranty already registered with us. Please also choose quantity of the part and the reason for the replacement. If you have pictures or videos you would like us to look at, please attach.
Batch Code
The Item Batch Code is specific to the item that needs parts replacements. It is a long series of numbers and/or letters, separated by slashes. Ex. XXXXXX/XXXXXE/XX-XXXX. There are several locations where you can locate the Item Batch Code.
On the outside of the box:
In the back of the assembly sheet:
On the back or bottom of any KidKraft product:
Example locations of batch codes:
- Dollhouses and Kitchens - on the back
- Play sets and toys - on the bottom.
- Toy box - on inside back
- Beds - on the headboard
- Table – under table
- Chairs – under seat
Example locations of batch codes:
Still need help? We're here for you.
If you have questions or need a hand with anything else, our Customer Consumer Engagement Team is happy to help.
Call: +1 (800) 933-0771
Email: customerservice@kidkraft.com
We've Received Your Request
Thank you for submitting your parts request. Our team is reviewing the information you provided and will follow up as soon as possible. If we need anything else, such as proof of purchase or additional details, we’ll be in touch. We appreciate your patience and will do our best to get your replacement parts to you quickly.
Thank you for being a KidKraft customer.
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