Swing-N-Slide

Swing-N-Slide Support & Resources

Looking for information about your Swing-N-Slide product? Find warranty details, FAQs, and customer support resources here.

View Warranty
Swing-N-Slide Support & Resources

Frequently Asked Questions

A residential playset is designed and certified for use at homes rather than commercial areas such as parks, schools, or businesses. They are safety tested to withstand the use that would come from being in a backyard rather than somewhere that receives high volume of use all throughout the day.
We suggest that playsets be checked at least twice a year for any signs of damage or issues. Each bolt on the playset should be tightened, especially the first few years as all the pieces settle. The wood sealant should also be monitored for wear to ensure that water does not begin to soak into the set.
Yes, all our products come with safety instructions and guidelines for proper use.
Our playsets are designed for children of all ages. We offer toddler swings that range from 18 months to 4 years old, and our other swings are great for anyone old enough to hold themselves up and weigh less than 225 lbs. Our slides are also great for any age, whether it is older kids climbing up and sliding down or for the youngest of kids being picked up and safely guided down.
Yes. Most of our slides have a weight limit of 250 lbs. and our swings have a weight limit of 225 lbs. However, the product manual will include specific weight limits and should always be referenced before use.
Yes, we recommend a flat, level area upon which the play equipment will sit in order to maintain maximum stability. If your backyard is not level, we recommend leveling out an area large enough for the set prior to construction.
Soft surfaces, laid after installation, are ideal under your swing set. Never place your swing set over hard surfaces like blacktop, concrete, or packed earth where injury could result in the event of a fall. The CPSC recommends loose-fill surfacing materials such as wood mulch, shredded bark mulch, wood chips, fine sand, or fine gravel.
All products, when assembled according to plan, meet or exceed American Society for Testing and Materials (ASTM) standards for residential use.

Comments or Concerns? We would love to hear from you!

Swing-N-Slide

166 Etowah Industrial Ct

Canton, GA 30114

Phone Number: (678) 649-8505

Email: csrteam@playnation.com