Cozy Escape Playhouse - Installation Available

Outdoor Swing Set Orders with Assembly: 

*The current lead time on installation is 6-8 weeks from the order date in most markets. Due to peak season order volume, some markets in the northeast and midwest are scheduling 8+ weeks out.  

• Within five business days of placing your order, you can expect a call from us to schedule your item delivery and installation date and to have you acknowledge that your yard is properly prepared and ready for a swing set to be installed.
• Your build site needs to be level and free of any obstructions that may interfere with assembly or item functionality. If your yard is not ready, it may result in a delayed installation date.
• Our process is to schedule assembly on the soonest available date and not hold orders at our branches for longer than 2 weeks after that soonest available date.
• If you request that we hold your order for longer than 2 weeks from the assembly date we provide, we cannot guarantee that we’ll be able to complete your assembly at that time.
• Your order assembly may be pushed out even further to accommodate new customer orders and additional holding fees may apply.
• Installation fees include most U.S. locations, though remote areas may incur extra charges, which will be discussed with you prior to processing your order. If there is not an installer in your area, you’ll be notified right away with refund options.
• Once an installation date is set, your swing set will be delivered the day of installation by the installer. This eliminates the frustration of third-party delivery carriers blocking your driveway with heavy, bulky boxes.
• All trash and packaging from the swing set will be broken down and hauled off once the installer finishes delivering, unloading, and assembling your new swing set.

Outdoor Swing Set Orders without Assembly: 

• Within 5-7 days of placing your order, you can expect your swing set to ship. 
• Your swing set will ship via common carrier freight because of the weight and size of the boxes.
• Once shipped, the carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window.
• Deliveries are made via truck Monday through Friday and will require someone over the age of 18 to be present.
• The freight delivery service we use is curbside only which means the driver is NOT responsible for moving the boxes anywhere other than off the truck and onto the curb or the lawn.
• Any assistance you give the driver, whether the driver requests or not, is solely at your own risk. We are not responsible for ANY injury you or anyone else receives from any part of the delivery process.
• Upon delivery and before you sign the carrier’s delivery receipt, it is important to inspect your package to check that all items are accounted for.

Please note that due to ASTM Standards, our sets are intended for Residential use only. ASTM requires commercial sets for any installation for Daycares, Churches or public use.