Shipping and Delivery Policy (EU)
Our larger outdoor items are shipped via freight carrier and have longer processing and shipping times than indoor items. Currently, outdoor orders take 7-10 days (or less) to fully process and ship. All other KidKraft items are shipped via ground delivery and arrive in 5-7 business days. We currently do not offer overnight or expedited shipping online.
Applicable shipping charges for your order will be provided prior to you completing your purchase. A flat rate shipping charge of €99.99 for outdoor swing sets and €49.99 for outdoor playhouses will be applied at checkout. Orders below the €75 threshold will be charged a flat rate of €19.99
Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.
Estimated shipment times, if available, are provided solely for your convenience and neither KidKraft nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.
In no event will KidKraft or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
KidKraft will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Army Post Office (APO) or Fleet Post Office (FPO), and we do not deliver to freight forwarders or forwarding agents. Certain delivery addresses may fall into an Extended Area Service Zone which increases the complexity, delivery distance and the delivery cost which may result in cancellation of your order. KidKraft will notify you via email if your order is cancelled, and you will be refunded.
This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. KidKraft recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.
Effective Date: This Shipping and Delivery Policy was last revised on Oct. 6, 2023.