You may return items purchased through a KidKraft website within 30 days of purchase for a refund in
website on which you made your purchase. KidKraft will not accept any returns of KidKraft items purchased
through other retailers.
Personalization items may not be returned.
KidKraft is not responsible for the cost of outbound or return shipping charges for any return or for any
damage to the item on return shipment to KidKraft. All actual shipping costs incurred by KidKraft upon
initial purchase shall be deducted from any return reimbursement.
Upon receipt of a returned item that complies with this Return Policy, KidKraft will refund your payment and
all shipping costs to the original account billed for the item.
If the item you wish to return is inoperable, but has no apparent damage, it is considered “Defective”. If
the item you wish to return arrives at your door with shipping damage, it is considered “Damaged”. Items
damaged by consumer during initial assembly or items damaged by consumer during subsequent use do not
constitute damaged items subject to this Return Policy and such items cannot be returned and will not be
accepted by KidKraft. In the event that you receive any Damaged or Defective items, please contact
KidKraft’s customer service within 90 days of purchase at firstname.lastname@example.org
or by calling
Monday-Friday, 8:30am to 5:00pm Central time at 1 (800) 933-0771, and KidKraft will send you replacement
parts at no additional charge. KidKraft reserves the right to request additional information and/or images.
KidKraft further reserves the right to request that you return the Damaged or Defective items upon receipt
of the replacement items in order to avoid being charged for such replacement items.
This Return Policy is subject to change without notice. The version of this Return Policy in effect at the
time of your purchase will govern your purchase. KidKraft recommends you print or otherwise retain a copy of
this Return Policy at the time of your purchase.