Effective Date: This Shipping and Delivery Policy was last revised on December 20th,2023.

This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subject to the Terms of Use for the KidKraft website on which you made your purchase.

All orders are shipped from our Australia warehouse located in Botany, NSW 2019. Estimated shipment times, if available, are provided solely for your convenience and neither KidKraft nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate. Once shipped, you can expect your order to arrive in 7-10 business days. We currently do not offer overnight or expedited shipping online and we do not allow customer pickups from our warehouse.

Applicable shipping charges for your order will be provided prior to you completing your purchase. A flat rate shipping charge of $135 for outdoor swing sets and $35 for outdoor playhouses will be applied at checkout.

Free shipping offer is valid on indoor orders totaling $100 or more after discounts and before shipping, handling, and/or taxes are added and applies automatically at checkout. Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.

KidKraft will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Parcel Lockers, Army Post Office (APO) or Fleet Post Office (FPO), and we do not deliver to freight forwarders or forwarding agents. KidKraft does not ship products to Lord Howe Island or Norfolk Island. We also cannot export to NZ.

In no event will KidKraft or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. KidKraft recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.

Certain delivery addresses may fall into an Extended Area Service Zone which increases the complexity, delivery distance and the delivery cost which may result in cancellation of your order. KidKraft will notify you via email if your order is cancelled, and you will be refunded.

Shipping for orders placed after December 22nd will resume on January 8th.