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Help Center Parts for Canada Parts for US Parts for Europe
KidKraft.com (AU) Store Has Closed!
But don’t worry—you can still find KidKraft toys at Smyths, Amazon, Costco, and many other retailers. Thank you for your continued support!
If you are looking for replacement parts for your KidKraft product, please contact EUcustomerservice@kidkraft.com for assistance.

Shipping and Delivery Policy

This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subject to the Terms of Use for the KidKraft website on which you made your purchase.

Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.

Estimated shipment times, if available, are provided solely for your convenience and neither KidKraft nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.

In no event will KidKraft or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

Please note that due to ASTM Standards, our sets are intended for Residential use only. ASTM requires commercial sets for any installation for Daycares, Churches or public use.

Order Cancellations: Cancellations or address changes are not guaranteed for all orders.

KidKraft will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Army Post Office (APO) or Fleet Post Office (FPO), and we do not deliver to freight forwarders or forwarding agents.

Certain delivery addresses may fall into an Extended Area Service Zone which increases the complexity, delivery distance and the delivery cost which may result in cancellation of your order. KidKraft will notify you via email if your order is cancelled, and you will be refunded.

While our products are sold by major retailers in Hawaii, Alaska, and Puerto Rico, we do not ship products or replacement parts directly to these areas.

For small parcel orders:

  • These orders are shipped via UPS Ground/SurePost or FedEx Ground/SmartPost. Once shipped, you can expect your order to arrive in 3-7 days. We currently do not offer overnight or expedited shipping online.
  • Free shipping offer is valid on orders shipped via UPS or FedEx totaling $75 or more after discounts and before shipping, handling, and/or taxes are added and applies automatically at checkout.

For LTL outdoor shipments:

  • Installation lead time for assembly orders is currently 4-6 weeks from order. Installation fees include most U.S. locations, though remote areas may incur extra charges, which will be discussed with you prior to processing your order. If there is not an installer in your area, you’ll be notified right away with refund options.
  • Applicable shipping charges for your order will be provided prior to you completing your purchase. Our flat rate shipping fees are applied at checkout and range from $25 to $149. Shipping fees are based on a number of factors, such as the size, weight, and box count of the item. Most playhouses will carry a $25 shipping fee, while any multi-level playhouses will ship for $99. Most of our outdoor swing sets will have a shipping fee of $99, while our larger items with over 5 boxes will ship for $149.
  • Deliveries are made via truck Monday through Friday and will require someone over the age of 18 to be present. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. Transporting the item into the home or other areas and disposing of packaging material is the customer’s responsibility. Upon delivery and before you sign the carrier’s delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email KidKraft Customer Care.
  • For LTL freight orders, once shipped you can expect your order to arrive within 10-14 days.
  • If you are buying a playset, large accessory, or other large/heavy product, it will ship via common carrier freight because of the weight and size of the boxes. The freight delivery service we use is Curbside only which means the driver is NOT responsible for moving the boxes anywhere other than off the truck onto the curb or the lawn. Any assistance you give the driver, whether the driver requests it or you offer, is solely at your own risk. We are not responsible for ANY injury you or anyone else receives from any part of the delivery process.

This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. KidKraft recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.

Effective Date: This Shipping and Delivery Policy was last revised on January 16th, 2025.