kidkraft is dedicated to providing our customers with a superior level of service.

To achieve the best customer service, we constantly strive to anticipate our customer’s needs, whether it is by creative products to boost store sales, or by providing responsive, helpful information to address any questions or concerns.

You may contact our customer service department from Monday to Friday from 09:00 to 17:30 (GMT+1).

email: aucustomerservice@kidkraft.com

When emailing or calling KidKraft Customer Service, please include the 16 to 18-digit batch code found on the bottom or back of your item. The batch code can be found near the white sticker with the KidKraft name and addresses. The batch code can also be found on the outer box, and on the second to last page of the assembly sheet. Thanks, and we look forward to helping you! How do I find this?